Returns Policy

RETURNS ADDRESS
Framed Mirrors & Glass
Unit 8 Ellerslie Square Industrial Estate
Lyham Road
Brixton
SW2 5DZ

Returning undamaged, or non-defective goods

IMPORTANT

As all framed mirrors are made to order, unless the product is defective, you will not be able to return any product.

We can only accept the return of items if they are faulty or were supplied in error.

PLEASE NOTE

Unless the product is defective you will not be able to return any product. Please also be aware that you shall be responsible for any return delivery charges and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Framed Mirrors & Glass.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error.

Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning damaged, defective or incorrect goods

If you are unsatisfied with the items you receive, please take photos of the damaged, defective or incorrect items and send them to us at info@framedmirrorsandglass.co.uk and this will enable us to understand the issues more easily and we can discuss the best way forward.

DAMAGED GOODS

If you have taken delivery of your item and it has been damaged in transit we will arrange a collection and replacement.

FAULTY GOODS

If you have taken delivery of your item and it has been damaged in transit we will arrange a collection and replacement.

INCORRECT GOODS

If you discover that we’ve sent you the incorrect goods, you can contact our office on the following numbers: 020 7737 1430 from 08.00 – 17.00 Monday to Friday or by info@framedmirrorsandglass.co.uk or in writing to:

Framed Mirrors & Glass
Unit 8 Ellerslie Square Industrial Estate
Lyham Road
Brixton
SW2 5DZ

We will quickly replace them with the goods you ordered.

Calls may be recorded for quality monitoring and training purposes.

PLEASE NOTE

In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay.

However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect your statutory rights.